Need Help?

No, you do not need an account to buy physical items (paintings, books, sketching mitts), nor to sign up to Watercolour Classes or Workshops. You can check out as a guest.

Signing up for an account means your details will be stored securely, making future purchases easier.

Yes, you do. An Account securely stores your personal information such as your name, contact details and payment details.

Our Tutorial Videos are available through a subscription service. In order for you to become a subscriber you will need an Account.

if you have signed in to your account using SIGN IN link in the main navigation the link text will changes to ‘Account’

If you have signed in using a button elsewhere on the site the Sign in link in therein navigation does not change, but fear not, you are logged in.

To sign out click on ‘My Account’ link in the navigation at the top of the site. A side panel will open. At the bottom there is a button ‘Account Settings’; click on this. At the top of the panel, under ‘Hi Your name’ you will see the Sign out button.

Log in to your Account. From there you will be able to review

• Memberships

• Orders 

• Subscriptions - View and manage your subscriptions

• Payment methods

• Address 

• Profile - View and update your name, password, or email address

1. Click Sign in to log into their account.

2. Click Account, then click Profile.

3. Click their current email address.

4. In the New field, enter the new email address. 

5. In the Confirm new field, enter the new email address again.

6. Click Save.

7. Watch for an email to verify the change to their new email address. Click Verify email in the message to complete the process.

For security reasons we cannot change your email address for you.

It is not possible for you to delete your account yourself, but if you would like to remove your account from Moor to Sea Arts Contact Us and we can do that for you

If you want to change the payment method for an active subscription first log in to your Account, then

1. Click Memberships or Subscriptions, then click the membership or subscription they want to change.

2. In Settings, click Payment method.

3. Click Update payment method, then select a saved payment method or click Add new payment method to enter a new payment method.

4. Click Save.If you want to change the payment method for future purchases click ‘Payment’ and follow the instructions.

To change the payment method for other purchases log in to your Account , then

1. Click Payment.

2. Click a payment method listed in the menu to edit the information, delete it, or set it as default.

3. Click Add new payment method to add a new card to their account. In the Card details panel, they enter the new payment method's information. 

4. Click Save.

1. Click Account to review your account settings, all of your purchases from Moor to Sea Arts, and your profile.

2. Click Digital Products to review your subscription start date, pricing plan details, a link to the Tutorial Videos homepage.

You will also see

• Renewal date - The date of your next recurring subscription payment

• How often you pay recurring subscription to maintain access to the digital product

• The cost of the pricing plan

• Payment method - log in to your account to manage your payment method

Your subscription starts at the day and time you first sign Up. It will then automatically renew every month on the same day and time.

if you signed up at the end of a month, 29th, 30th or 31st of a month, and the following month has fewer days subscription will automatically adjust. For example a subscription started on on August 31st will be taken on Sept 30th. From then on the subscription will be taken on the new date.

1. Log into your customer account.

2. Click Account, then click Digital products or Subscriptions.

3. Click Moor to Sea arts Membership .

4. Click Cancel subscription, then click Cancel subscription again to confirm.

When you cancel your membership, you'll keep access to the Tutorial Videos content for the remainder of the billing cycle. At the end of the billing cycle, your account fully expires. You'll still have access to your customer account, but links to digital product content won't display.

If you have problems cancelling your account please contact us.

When you purchase membership you are agreeing to pay a monthly subscription fee which will be taken for the duration of your membership.

You can take a break at any time, but you must remember that you will have to cancel your membership, and then rejoin when you are ready to continue.

The videos are only available once you have subscribed to Moor to Sea Arts Membership.

Once your subscription is set up, to access the videos you ‘Sign IN’ to your Account. A panel will open to the right of the screen. ‘Moor to Sea Arts Membership will be listed under ‘Digital Products’. Click on the link button ‘View’ and your videos pages will open up. Happy painting!

When you have issues playing videos on the web, is almost always down to one of two things:

1) Temporary Internet speed problems, which cause videos to stop and start (buffering).

2) Something on your web browser that interferes with the video player.

1) I'm having issues with videos stopping and starting (buffering):

It's an Internet speed issue. Speed issues can happen at any place between your location in the world and where our videos are hosted. So even if videos from other sites play okay, it doesn't rule out Internet speed issues. These issues will usually resolve themselves quite quickly.

If the problem does not resolve itself please get in touch so that we can look into it with SquareSpace (our hosting company).

2) I'm having other issues with the videos, like getting them to play at all or no sound.

This is almost certainly down to a setting on your browser (Chrome, Safari, Firefox etc) interfering with the video player. Browsers are constantly updating themselves in the background, and these updates can sometimes cause problems; things that previously worked OK stop working, apparently randomly.

The fastest way to resolve this is to use another browser. If you normally use Chrome, try Safari or Firefox. All the main browsers are free and very easy to install, and easily found via an internet search.

The best place to ask questions would be through Moor to Sea Arts Arty Stuff, our private Facebook page.

Either Rob, Siân or another group member will answer your question.

If you are not on Facebook please mail your question to using our contact form.

Unfortunately neither Rob nor Siân is able to give one-to-one critiques of your artwork.

The simple answers yes. We would say though that we have chosen materials that will give you a excellent chance of success!

Watercolour is a sensitive medium, and the quality of the materials you use will make a difference to the effects you are able to achieve. You will find our advice on materials here.

One notable exception is that we believe that colour is entirely subjective; if you do not like the colours we have chosen it is unlikely you will like the finished painting. In that case, please feel free to substitute colours of your choice :)

Hmmm…

We would always want to encourage you and would be delighted if you have produced something that you are proud of, and that someone wants to buy!

But please read our views on copyright before you do. If in doubt don’t hesitate to get in touch with us; we will always try to be supportive.

Yes. there is a private Facebook page : MOOR TO SEA ARTS ARTY STUFF

To be a member of this group you will need a Facebook account. We do not think is an ideal situation and during the Trial Period we will be looking in to alternatives. In the meantime, if you would like to join the page consider opening a Facebook account and only using it for this purpose.

We are all about encouraging aspiring artists. We’d be delighted that you want to share your creations!

Before you do, please read our views on copyright. If you are confident that you are not breaking our copyright, please go ahead. If in doubt, please get in touch.

If you do post your artwork you do not need to credit us, but we would always be grateful if you could include a link to Moor to Sea Arts.

It is not possible to download the videos. The video tutorials are only available online.

During this initial period we will be selecting videos from our full library to display on the website. To give Members the opportunity to try new subjects and techniques we will be changing the videos over from time to time.

Each video we post will be available for approximately one month from the date it is posted. The date posted is displayed on the video pages.

When a video is due to be taken down one week’s notice will be given on the video page.

In time we hope to increase the video storage on the site so that all our videos will be available.